Shipping
- It is up to the user to check the conditions of the product that was delivered to him and that he collected. Without prejudice to the fact that the risk of loss or damage to the products for reasons not attributable to Prdm is transferred to the user when he physically takes possession of the product, the user is recommended to check the number of products received and that the packaging is intact. , not damaged, not wet or otherwise altered, even in the closing materials and you are invited, in your interest, to indicate any anomalies on the carrier’s transport document, accepting the package with reservations. Receipt of the products without reservations does not allows the user to take legal action against the courier or PRDM.
- The order can only be delivered to individuals who demonstrate that they are adults, with the exclusion of delivery to post office boxes.
- Once the order form has been registered, the order confirmation containing a summary of the general conditions will be sent to the customer at the email address indicated when registering on the site.
- Only orders placed via the site will be accepted. The product will be shipped only after receiving confirmation of the payment transfer of the total amount due. In the order confirmation email, the customer will also find indications of the order number which he must then use in any subsequent communication with Prdm, as well as the billing delivery address.
- Shipping rates are detailed on the shipping page. Their amount is expressly and separately indicated, in euros and including VAT, in the product sheet and in the order summary and, in any case, before the customer proceeds with the transmission of the same, as well as in the order confirmation email.
- The customer is responsible for the accuracy and completeness of the data communicated and is required to provide any information that may facilitate delivery.
- Upon purchase of the Gift Card, if requested by the customer, an invoice will be issued which is not subject to VAT EXCLUDING ART.2 – as it is a multi-purpose voucher. When using the Gift Card, an invoice with VAT will be issued to the user with reference to the sales made to the same.
- The Gift Card is valid for one year from the date of issue.
Damaged shipment
- 1-In the case of goods visibly damaged by the courier, the damaged package must be rejected or collected “with reserve” on the courier’s note specifying what was visually ascertained. Return costs are paid by PRDM. In the event that the damaged product is out of stock, the user will be contacted for a possible replacement or for the refund of the sum paid.
Delivery time
- Orders placed by 4.00 pm and paid by credit card or Satispay or Paypall are usually shipped within the next 24/48 hours and arrive at their destination in 24/48 hours. Delivery times are indicative and non-binding and start unless otherwise provided in the order confirmation.
Non-compliant wine title
- By non-compliant wine we refer to wines that have defects, cork, oxidation. When the wine does not comply it can be replaced.
- The presumed non-conformity of the wine must be reported by the user via email to PRDM. The text must describe the alleged non-conformity of one or more bottles. This communication must take place within 14 days of purchase. The order number and the goods collection address must be included in the reporting email. Rdm arranges a free collection at the indicated address.
- The product must be returned with at least 90% of the original contents and closed with the original cap, appropriately rethreaded.
- In case of breakage of the original cap, you will have to provide another cap that guarantees its tightness and in any case it is a priority to also provide the original cap. The package must be entrusted to the courier in the original packaging, alternatively in packaging suitable to protect the transport of the product. Once the wine has been returned and the non-compliance has been assessed, a new shipment of bottles of the same type and vintage is arranged if still available, or a refund of the amount spent by the user for the non-compliant goods.
- PRDM is not responsible for any damage suffered by the user or third parties or to property owned by the user or third parties due to delays in delivery or related to the use of the product.
- In the event that the person in charge of delivery does not find anyone at the declared address, the goods will be returned to the seller’s headquarters. This will lead to an increase in costs which we will be forced to charge to the buyer.
- For this reason, the indication of a delivery address for which there is always someone able to receive the products for you is strongly encouraged.
Right of withdrawal
- Purchases on the Prdm site are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantee the right to withdraw, for any reason, from the purchase contract. The withdrawal period expires 14 days from the day on which the user acquires physical possession of the goods. To exercise the right of withdrawal, the user is required to communicate it to Prdm via email sent to shop@rocchedeimanzoni.it. The entire amount of the payment made will be refunded, including delivery costs, no later than 14 days from the day on which Prdm was informed of the user’s decision to withdraw from the contract. The refund may be withheld beyond the days described above until the goods have been received by Prdm. The user is responsible for the decrease in the value of the product resulting from handling the goods other than that necessary to establish the nature and characteristics of the same.
- To return the product, the user can use a carrier of his/her choice with return costs borne by the sender; in this case, the user, after having exercised the right of withdrawal in the established manner, must return the product to Prdm, without due delay and in any case within 14 calendar days from the date on which you communicated your decision to withdraw to Prdm. The deadline is met if the user ships the product before the 14 day period expires. The product, appropriately protected and packaged, must be sent to the following address: Podere Rocche dei Manzoni di Valentino SAS – PRDM Loc. Manzoni Soprani N.3 12065 MONFORTE D’ALBA CN. If the user has used a discount code for the purchase of the product for which he has exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code. In the event that the withdrawal is not exercised in accordance with current legislation, Prdm will reject the request, communicating this to the buyer. The product, if already received by Prdm, will remain at Prdm available to the buyer for collection, which must take place at his expense and under his responsibility.
- In all cases in which a refund is due to the customer, the amount will be communicated by email, and the same payment method chosen by the buyer during the purchase phase will be used. To facilitate the connection between the payment received by bank transfer and the order placed, the customer is asked to indicate in the reason for the bank transfer: 1 order reference number, 2 order placement date, 3 name and surname of the the holder of the order, if different from that of the holder of the current account from which the transfer comes.